Considering the location and the quality of service, guests felt the hotel provided good value, but a few suggested that the rates could be more competitive during off-peak seasons. The hotel consistently maintains high standards of cleanliness, with rooms being described as spotless. However, a few guests noted that the bathrooms could use extra attention during busy periods. Guests praised the cozy atmosphere of the rooms, enjoying the plush bedding, though some were disturbed by noise from the nearby streets. Guests had high praise for the hotel staff's helpful attitude, with many noting the quick response to requests. However, a small number of guests experienced delays during check-in. A stone's throw away from Shibuya Station, this hotel offers both convenience and proximity to popular destinations.

Many guests felt the hotel offered great value for its prime location and excellent service, though some mentioned that the prices rose significantly during holiday periods. Situated near Fifth Avenue, the hotel allows guests to experience both shopping and sightseeing with ease. While most guests appreciated the cleanliness, some felt that the hotel could improve by paying more attention to the common areas, especially after large crowds. The staff were generally helpful, though some guests felt that more staff were needed during peak hours to manage the influx of visitors. Guests enjoyed the soft bedding and the spacious layout of the rooms, though a few noted the presence of noise from the city, especially during the evening.