The staff were generally helpful, though some guests felt that more staff were needed during peak hours to manage the influx of visitors. Guests enjoyed the soft bedding and the spacious layout of the rooms, though a few noted the presence of noise from the city, especially during the evening. While most guests appreciated the cleanliness, some felt that the hotel could improve by paying more attention to the common areas, especially after large crowds. Located just a few steps away from Big Ben, this hotel offers guests the perfect base for exploring the vibrant surroundings. Considering the location and the quality of service, guests felt the hotel provided good value, but a few suggested that the rates could be more competitive during off-peak seasons.

The hotel's modern decor and comfortable beds ensure a pleasant stay, though a handful of guests felt the room temperature could be better regulated. A stone's throw away from Grand Central Station, this hotel offers both convenience and proximity to popular destinations. Guests were very pleased with the friendly and attentive staff, who went out of their way to accommodate requests, though the reception desk could get busy during peak check-in times. Guests frequently compliment the cleanliness of both the rooms and common areas, although there were a few instances where housekeeping was delayed during peak times. Considering the location and the quality of service, guests felt the hotel provided good value, but a few suggested that the rates could be more competitive during off-peak seasons.

Guests were very pleased with the friendly and attentive staff, who went out of their way to accommodate requests, though the reception desk could get busy during peak check-in times. The hotel's modern decor and comfortable beds ensure a pleasant stay, though a handful of guests felt the room temperature could be better regulated. While most guests appreciated the cleanliness, some felt that the hotel could improve by paying more attention to the common areas, especially after large crowds. Many guests felt the hotel offered great value for its prime location and excellent service, though some mentioned that the prices rose significantly during holiday periods. Situated near Shinjuku, the hotel allows guests to experience both shopping and sightseeing with ease.