The staff were generally helpful, though some guests felt that more staff were needed during peak hours to manage the influx of visitors. Overall, guests found the hotel to be a good value, particularly for those looking to explore nearby attractions, although a few noted that rates during peak seasons were higher than expected. Guests frequently compliment the cleanliness of both the rooms and common areas, although there were a few instances where housekeeping was delayed during peak times. Guests praised the cozy atmosphere of the rooms, enjoying the plush bedding, though some were disturbed by noise from the nearby streets. Nestled near the Roman Forum, the hotel provides easy access to the city's key landmarks and a variety of dining options.

Guests frequently compliment the cleanliness of both the rooms and common areas, although there were a few instances where housekeeping was delayed during peak times. Most guests found the service to be efficient and professional, though a few mentioned that the wait time at the reception desk was longer than expected during peak times. The hotel's modern decor and comfortable beds ensure a pleasant stay, though a handful of guests felt the room temperature could be better regulated. Overall, guests found the hotel to be a good value, particularly for those looking to explore nearby attractions, although a few noted that rates during peak seasons were higher than expected. Situated near Shinjuku, the hotel allows guests to experience both shopping and sightseeing with ease.