Guests had high praise for the hotel staff's helpful attitude, with many noting the quick response to requests. However, a small number of guests experienced delays during check-in. The hotel's modern decor and comfortable beds ensure a pleasant stay, though a handful of guests felt the room temperature could be better regulated. A stone's throw away from Gare du Nord, this hotel offers both convenience and proximity to popular destinations. Guests frequently compliment the cleanliness of both the rooms and common areas, although there were a few instances where housekeeping was delayed during peak times. The hotel offers a reasonable price for the quality of amenities and service provided, though some guests felt that the price fluctuated too much during certain times of the year.

The spacious rooms feature comfortable beds and modern furnishings, though a few guests mentioned that the air conditioning system could be quieter. While most guests appreciated the cleanliness, some felt that the hotel could improve by paying more attention to the common areas, especially after large crowds. Nestled near Times Square, the hotel provides easy access to the city's key landmarks and a variety of dining options. Guests were very pleased with the friendly and attentive staff, who went out of their way to accommodate requests, though the reception desk could get busy during peak check-in times. Many guests felt the hotel offered great value for its prime location and excellent service, though some mentioned that the prices rose significantly during holiday periods.